How would you approach someone if you recognised their "challenging behaviour" as an attempt to communicate something to you?

Ann narrates stories and shares ideas and strategies that can help you to start thinking differently about “poor behaviour”. Her presentation will teach you how to:
- Respond to behaviour in ways that are respectful and non-punishing.
- Work collaboratively to understand behaviour’s motives, effects, and consequences.
- Develop a range of strategies to minimize the effects of certain behaviours.
We recorded this presentation during our Success in Transitions conference in 2014.